Free Ebook The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center

Free Ebook The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center

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The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center

Free Ebook The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center

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About the Author

ABOUT THE EDITORS... James Marshall, MA, LLP, is a psychotherapist and Director of the 911 Training Institute. He now educates telecommunicators in personal resilience and 9-1-1 call mastery, and advocates in the 9-1-1 industry to support these causes. “Jim” has been a licensed clinician for over thirty years and was the founding chair of the 9-1-1 Wellness Foundation. He co-chaired the workgroup that authored the industry’s first Standard on Acute/Traumatic and Chronic Stress Management, and co-authored Reaching the Unseen First Responder With EMDR, a chapter in a textbook for clinicians, Eye Movement Desensitization and Reprocessing (EMDR) Scripted Protocols and Summary Sheets: Treating trauma, anxiety and medical related conditions (Springer, 2015). Jim earned his Masters of Arts in clinical psychology from Wheaton College (IL). Tracey Laorenza, BS, is currently the communications coordinator of a public safety department at a college in Massachusetts. She is the editor for South of Heaven Press, and co-editor of The Resilient 9-1-1 Professional. For eighteen years, Tracey was a 9-1-1 police and fire dispatcher; sixteen of which she served as a dispatch shift leader for a suburban police department in Michigan. She was also an instructor within the 9-1-1 Dispatch Academy at Oakland Community College (MI), as well as with Macnlow Associates (MI). Tracey holds a Bachelor of Science degree in Criminal Justice and a Master of Arts in English and Creative Writing.

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Product details

Paperback: 420 pages

Publisher: CreateSpace Independent Publishing Platform (April 20, 2018)

Language: English

ISBN-10: 1546435271

ISBN-13: 978-1546435273

Product Dimensions:

6 x 1 x 9 inches

Shipping Weight: 1.2 pounds (View shipping rates and policies)

Average Customer Review:

5.0 out of 5 stars

7 customer reviews

Amazon Best Sellers Rank:

#105,986 in Books (See Top 100 in Books)

I'm a training coordinator in my dispatch center and I've been looking for new training topics to develop our monthly training, so I bought this book. I have to say, it is more relatable to me than any other resilience and stress management book I have read so far, including those for "law enforcement."It's a good read for dispatchers, first responders, supervisors and the general public to understand the ups and downs of this job and what it actually means to take those calls, become involved with each caller's/responder's crisis, and how sometimes we make it our own.So good chapter 7 comes with a pretty stiff warning.Going to buy another copy for my center for sure.

If you are a telecommunicator looking for something that could change your outlook on your career choice.... Then look no further. No matter if your new to the profession or a seasoned dispatcher this book is for you! Everyone stresses mental health for police, Fire and EMS , now here’s a book for us!!!

1

Very good book

I can’t recommend this book enough. If you’re a dispatcher/ call taker you NEED this book. If you’re married or family member of a dispatcher, it’s a must read.

This book is definitely one of the best I have read. I recommend this to all of my co-workers. It's the real deal.

Amazing book!! If you want to understand what a 911 dispatcher deals with day to day and if you want to understand your dispatcher!!!

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The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center PDF

The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center PDF

The Resilient 911 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center PDF

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Free PDF Office 2013 For Dummies

Free PDF Office 2013 For Dummies

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Office 2013 For Dummies

Free PDF Office 2013 For Dummies

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From the Back Cover

Learn to: Use Word, Excel®, PowerPoint®, Outlook®, and Access® Build spreadsheets, crunch numbers, and format charts Configure e-mail settings, manage your calendar, and create Access databases Add flair to your documents and create powerful presentations Get to know your Office, express your creativity, and get things done! Take control of your Office and boost your productivity. This helpful guide walks you step-by-step through the various parts of the Office suite. Get your point across with Word, build spreadsheets with Excel, prepare persuasive presentations with PowerPoint, manage e-mail with Outlook, and organize your data with Access — quickly and easily. Step into your new Office — explore the main features of Office 2013, create and edit files, and learn how to navigate around the Ribbon Express yourself — start writing in Word and add pizzazz to your documents with formatting, templates, tables, and cool graphics Dive into the world of numbers — get up to speed on Excel and start crunching those figures in order to effectively analyze and present your data Presentation power — create slide shows that captivate your audience by punching up your presentations with charts, graphics, and narration Get organized and stay connected — find out how to better manage your e-mail, keep track of your appointments, save your contacts, and much more Database delight — design a database with Access in order to store, sort, retrieve, and analyze important data Open the book and find: Steps for entering, modifying, and saving data Tips for working with the Ribbon interface Ways to enhance Word documents with templates and graphics How to design presentations that impress Methods for crunching data in Excel to uncover key information Details about storing contacts and scheduling appointments Shortcuts and other secrets to boost your productivity Advice on customizing Office 2013 for your needs

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About the Author

Wallace Wang is the bestselling author of several dozen computer books including Office For Dummies and Beginning Programming For Dummies. Besides writing computer books, Wallace also enjoys performing stand-up comedy just to do something creative that involves human beings as opposed to machines.

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Product details

Paperback: 432 pages

Publisher: For Dummies; 1 edition (March 4, 2013)

Language: English

ISBN-10: 1118497155

ISBN-13: 978-1118497159

Product Dimensions:

7.4 x 0.9 x 9.3 inches

Shipping Weight: 1.4 pounds (View shipping rates and policies)

Average Customer Review:

4.0 out of 5 stars

91 customer reviews

Amazon Best Sellers Rank:

#474,698 in Books (See Top 100 in Books)

For an experienced user of earlier Word versions, I was disappointed in the lack of information on details, such as setting defaults, finding topics that now require the use of several function keys, .a more detailed index to find information, etc. Illustrations are too small and unclear to be useful.Pets4hlth@ameritech.net

It has the information but does not allow the reader to easily look for specific processes without reading the whole book. Young folks with open minds will profit most. Old codgers will get lost in tedium.

The usual "For Dummies" fare.Cursory overviews, no real depth.

I bought this book along with the CD; I've used the CD more than the book but am glad that I bought both. In my opinion, all Dummies books are amazing and well written. Without using complicated terms, they explain what you need to know.

Product is great.

Too brief on each subject. Need to be more in-depth. If you want to find more in-depth information, order the individual books on each subject.

quick and easy read offered some handy hints but I still needed additional cheat sheets to learn the new Excel. Even went to you tube for extra help.The " Dummies" books have their place as quick study guides but are far from complete as user guides

good book,, helpful information

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Free PDF Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock

Free PDF Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock

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Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock

Free PDF Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock

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From Library Journal

When police officer Stan Shepherd is rushed to the hospital complaining of gastric pains, his horrified friends and family find out that he has been poisoned with arsenic. The situation is especially traumatic for Stan's wife, Celia, whose first husband died after being given arsenic. Although she was acquitted of that crime, local police decide that there is no way two husbands being poisoned in the same way was a coincidence, and Celia is arrested. The number of people who believe in her dwindles. Trying to prove her innocence, Celia finds herself turning more and more to her faith in God to get through her troubles. Blackstock's second mystery in the "Newpointe 911" series (following Private Justice, Zondervan, 1998) is a real page-turner, with some exciting sequences and a truly surprising ending. Libraries looking for mysteries with a strong Christian element should find this book pleasing to most patrons.Copyright 1998 Reed Business Information, Inc.

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From the Publisher

Shadow of Doubt is book two in the Newpointe 911 suspense series by award-winning novelist Terri Blackstock. Newpointe 911 offers, taut, superbly crafted novels of fear, faith, and close-knit, small-town relationships, seasoned with romance and tempered by insights into the nature of relationships, redemption, and the human heart.

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See all Editorial Reviews

Product details

Paperback: 384 pages

Publisher: Zondervan (October 1, 1998)

Language: English

ISBN-10: 9780310217589

ISBN-13: 978-0310217589

ASIN: 031021758X

Product Dimensions:

5.5 x 1.1 x 8.5 inches

Shipping Weight: 13.6 ounces (View shipping rates and policies)

Average Customer Review:

4.6 out of 5 stars

98 customer reviews

Amazon Best Sellers Rank:

#452,896 in Books (See Top 100 in Books)

This is book 2 in the Newpointe 911 series.Well, it's no secret that I adore Terri Blackstock. This book leaves me with no different opinion. The title was extremely fitting. The characters battled with doubting and maintaining faith in the suspect, a dear friend to many of them. Doubt is something that tickles in the back of your mind, it slips in; it's not a brick wall that just hits you in the face. But just a tiny bit of doubt is enough to tint your opinions and views, which will affect your actions.Terri Blackstock has expertly woven a new story in her Newpointe 911 series. This story surrounds Celia and Stan Shepherd. The recurring characters continue to develop and we get to peek into Allie and Mark's restored relationship too. I loved the plot and, of course, I love the characters. The setting feels so authentic to me, but I wouldn't really know any different if I were honest. I particularly enjoy the small town atmosphere; now that I can attest to. Overall, wonderful addition to my library!

Truthfully I could not believe how self-destructive Celia's actions were through much of the book. With all this damage control, the real killer had to be carefully ferreted out. Well done!

I really enjoy this series, but it would be way more interesting if they were a little less predictable. It was so obvious who the killer was, it made me frustrated with the police and everyone else in the book!

Another great book! It held my interest from the first page to the last. God is always the winner, Follow him

I've read several of Terri Blackstock's books and have enjoyed them all. I had no problem getting into the story right away. It's been quite a while since I read the first book in the series and I don't remember the police force being such a group of bumbling idiots. I did have the killer figured out about a third of the way into the book. Even still, I couldn't put it down because I was anxious to see how much more the authorities could screw things up and to what lengths they finally had to go to catch the killer.Aunt Aggie's character was stellar and the additional groundwork of Jill and Dan's relationship will surely be key to a later installment. There's also an inkling that something could crop up between Nick and Issie.

Ms. Blackstock is an excellent writer. She certainly knows how to get one's attention from the beginning. The suspense and story line keep the reader wanting to keep going--hate to put the book down!

This was a suspenseful book. It kept my attention and I wanted to keep reading (even to 2 and 3 A.M.) to the very end. I did figure out who did it before the end but wanted to get verification of my idea. Terri Blackstock is a great writer and never under performs with her books. Buy it or borrow it and read. The suspense will keep you reading while the gospel message trickles in. A wonderful mix of who done it with Christian values that will leave you wanting more.

As usual, I enjoyed this book by Terri Blackstock. She keeps your interest all the way through to the end. And I never have to worry about coming across foul language or steamy hot sex scenes. All her books are based on Christianity and her love of the Lord and his book. I read her books over and over again.

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Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock PDF

Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock PDF

Shadow of Doubt (Newpointe 911 Series #2), by Terri Blackstock PDF

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